How to Dispute a Dollar General Chargeback
Each Dollar General rule on this page comes from the Dollar General Domestic Vendor Guide (April 2026).
At a glance
Each kind of deduction goes to its own team. Short-paid invoices go to Accounts Payable, vendor performance chargebacks to VNC Disputes, and post audit claims to Post Audit.
- Dispute route
- Email, to the team for the deduction type. For short-paid invoices, Dollar General prefers email but also takes mail.
- Dispute windows
- Short-paid invoice: waived by the vendor if unresolved, or sent, over 90 days after payment. Post audit: within 90 days after the payment it appeared on. Vendor performance: not looked into or repaid once older than six months.
- Documents
- For a short-paid invoice: the invoice, plus a bill of lading carrying the DC stamp and case counts (prepaid) or signed by Dollar General's carrier (collect).
- Required EDI
- DC orders: 850, 810, and 997. Direct store delivery: 810 and 997. EFT payments are remitted on the 820.
- Banners covered
- Dollar General
- Source
- Dollar General Domestic Vendor Guide (April 2026).
Submission channel
Short-paid invoice disputes go to Accounts Payable. It has one mailbox for vendor names A to J and one for K to Z.
Send one issue per email, and no more than five emails a day. The subject line gives the vendor number, invoice number, PO number, and dispute amount, in that order.
Vendor performance chargebacks go to the VNC Disputes team by email. Send one chargeback per email unless several share a PO. Put the chargeback number in the subject and attach all backup.
Post audit claims go to the Post Audit team by email.
in that order
Reason-code taxonomy at a glance
Dollar General's dispute rules cover three kinds of deduction, each with its own team.
Which team takes which deduction
Shortage / short-paid invoice
A shortage dispute rests on the count Dollar General recorded as received.
For a prepaid shipment, send a bill of lading carrying the DC stamp and case counts. The bill of lading given when a trailer is dropped shows shipment, not cases received, so it does not count here.
For a collect shipment, send the bill of lading signed by Dollar General's carrier. Attach only that bill of lading and the invoice. Dollar General does not take up quantity gaps under $100.
Price discrepancies
Invoices must show the item cost agreed on the purchase order.
You are responsible for checking the PO cost. Fix any error before shipping. If not, it is up to you to spot cost disputes between the PO and the invoice payment.
Dispute them through the Accounts Payable mailbox for your vendor name.
Vendor performance chargebacks
Dollar General charges a flat rate for each vendor performance violation.
Its list covers product and paperwork issues, such as no UPC, a UPC other than the one on your quote sheet, or a missing packing list or bill of lading.
It also covers pallet and load quality, damages, freshness, and appointment and call-in misses. Concealed damage found after receipt is its own charge.
Dispute these through VNC Disputes. If VNC Disputes asks for more documents, a reply within three business days is handled when it arrives. A later reply waits its turn in line.
The Deduction Code Library covers Dollar General by deduction type.
What evidence you need
- The bill of lading: DC-stamped with case counts (prepaid), or signed by Dollar General's carrier (collect).
- A copy of your invoice.
- The purchase order with the agreed item cost, for price differences.
- Your vendor quote sheet, for UPC chargebacks.
- For vendor performance disputes, all backup for the repayment you ask for. Send original emails, not PDF copies.
- The bill of lading
- DC-stamped with case counts (prepaid)
- signed by Dollar General's carrier (collect)
- A copy of your invoice
- The purchase order
- with the agreed item cost
- for price differences
- Your vendor quote sheet
- for UPC chargebacks
- For vendor performance disputesall backup for the repayment you ask for
- Send original emails, not PDF copies
How a Dollar General dispute is prepared
Each Dollar General deduction is matched to the documents that answer it. The dispute is then prepared for review.
- deduction
- the documents that answer it
- prepared for review