Retailer Chargeback Dispute Guides

Roy is the autonomous agent that verifies and files these disputes. It works the same way at every retailer, then adapts to that retailer’s specifics. Roy reads the deduction and identifies the retailer’s own authoritative reason code, classifies the charge into a canonical dispute type (shortage, concealed shortage, compliance, pricing, incorrect UPC, or packing), pulls the evidence that dispute type requires (the signed BOL, the EDI 856, 945, or 754 records, the invoice detail, the buyer exception email), tests the retailer’s disputable-when condition against that evidence, and produces the retailer-specific dispute packet in that retailer’s channel. Where a path is not automatable or the evidence is ambiguous, Roy routes the case to human review rather than filing a weak dispute.

The problem this addresses is structural: across the industry, roughly 5% of vendor revenue is lost to deductions and chargebacks, and a large share of those deductions are disputable when the shipping and EDI evidence contradicts the claim. The work of matching each deduction to the right evidence, at the right retailer, in the right channel, before the window closes, is exactly what Roy automates.