What a retail compliance deduction is
A compliance deduction is what a retailer takes off your invoice when the shipment did not meet that retailer's stated requirements.
Compliance charges cluster into a few recognizable families:
- OTIF penalties for shipments that did not arrive on time or in full
- packing and labeling charges for cartons that did not match the vendor requirements
- shortage claims where the retailer says it received less than it was billed for
Some compliance charges are disputable and some are valid. Roy tells you which.
Why the same problem gets a different code at every retailer
The same late truck can appear as one retailer's OTIF penalty and another retailer's routing violation, under different codes, with different documentation required to contest each.
Are compliance deductions disputable?
Some are and some are not. Where a charge turns out to be valid, disputing it is not the answer. Shortage claims are a common example of charges that are frequently disputable and frequently let slide.
In one published case Roy found the charge was valid, recommended the opposite of a dispute, and pointed at the upstream fix so it stops happening again. Roy found the fight was not worth having.
What Roy does with compliance deductions today
What is live today is deduction recovery.
Roy monitors every retailer deduction as it lands, classifies the reason code, and flags the ones worth disputing.
Roy prepares each dispute, and ROIAI One's analysts review and release it.
Roy prepares each dispute and ROIAI One's own analysts review and release it, a review that is selective and exception-based.
Auto-submission is off by default for every reason code, and enabling it for a given reason code is a deliberate change that only ROIAI One's analysts can make, and they can turn it off again.
You can also switch off the auto-submit settings for any of your retailers yourself, which stops automatic filing for that retailer.
That is the recovery pipeline: see how Roy prepares retailer chargeback disputes.