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Retailer guide

How to Dispute a Chargeback with Burlington

Burlington's vendor manual (May 2026) says all shortage disputes should be emailed to Vendor.Relations@Burlington.com within 6 months of check remittance.

At a glance

Include backup documents and a filled-out Shortage Dispute Form. The same manual names the only proof of delivery it accepts: a BOL signed or stamped by Burlington receivers.

Where to file
Shortage disputes: email to Vendor.Relations@Burlington.com.
Dispute window
Shortage disputes: within 6 months of check remittance.
Documents
Shortage disputes: a filled-out Shortage Dispute Form and backup documents. Proof of delivery: a BOL signed or stamped by Burlington receivers.
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Burlington.

Submission channel

For DMQ shortage debits, Burlington publishes the address, the deadline, and the form. Vendor Relations has the form. Burlington says it will look into and answer shortage disputes within 60 business days.

On batching, the same passage says: “Please send all undisputed shortage claims on one dispute form. Do not accumulate shortage disputes on a monthly, quarterly, seasonal, or annual basis.”

Burlington's Traverse Portal is at burl.traversesystems.com. Vendors use it to download check remittances, check invoice status, and update contacts. To get access, email Vendor.Setup@Burlington.com.

Reason-code taxonomy at a glance

Burlington marks each item type with a prefix. Its vendor manual lists the prefixes in its Accounts Payable terms.

Deduction prefixes

For more on the DMQ shortage debit, see the Deduction Code Library.

PrefixWhat it marks
DMQShortage deduction.
DMCPrice difference, discount, substitution.
CMQReversal of a DMQ (shortage).
CMCReversal of a price difference.
RReceived short, recall, RTV, or buyer's request.
AN, CR, LH, MD, PMDSEAnticipation, credit, legal hold or charge, markdown, wire payment.

Shortage (DMQ)

The number after the DMQ prefix is tied to the invoice number the shortage is taken on. The last page of the check remittance has the detail for each DMQ shortage debit.

Concealed shortage

Burlington counts all cartons when they arrive at its distribution center. A concealed shortage is a carton count: fewer cartons on the pallet than the BOL lists for that pallet.

SituationWho is liable
Burlington finds a concealed shortage when it counts cartons at receipt.The shipper (vendor) is liable.
The shipper counted, loaded, and sealed the trailer, and it arrived with the seal intact.Neither Burlington nor the carrier is liable for a carton shortage on the BOL.
The vendor marks the BOL of pallet contents.The driver/carrier is only counting pallets. The carrier and Burlington are not liable for the carton count.

What evidence you need

  • A filled-out Shortage Dispute Form from Vendor Relations, with backup documents.
  • Proof of delivery: a BOL signed or stamped by Burlington receivers.
  • The check remittance. Its last page has the detail for each DMQ shortage debit.
  • Shortage Dispute Form
    • from Vendor Relations
    • with backup documents
  • Proof of delivery
    a BOL signed or stamped by Burlington receivers
  • The check remittance
    • Its last page has the detail for each DMQ shortage debit
The evidence list above, by document.

How a Burlington dispute is prepared

Each Burlington deduction is matched to the documents that answer it. The dispute is then prepared for review.

  1. deduction
  2. the documents that answer it
  3. prepared for review

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