How wholesalers recover money from retailer chargebacks
The pipeline is four steps: detect the deduction, pull the evidence, build the dispute packet, submit and recover. Roy works the first three.
Detect the deduction
Roy monitors every deduction as it lands, classifies the reason code, and flags the ones worth disputing.
Pull the evidence
Roy matches each chargeback against your invoices, BOLs, and proof-of-delivery.
Build the dispute packet
Roy writes the dispute to that retailer's reason codes and evidence rules, ready for review.
Submit and recover
After review, packets are filed to the retailer portal or emailed to the right contact, and tracked until the money comes back.
What evidence Roy assembles, and where it comes from
The documents come from your own systems: your ERP, EDI, email, and retailer portals.
Reason codes carry different evidence standards, including shortage deductions.
For the deduction reasons behind these charges, including routing guides, labeling, and OTIF penalties, see the compliance page.
Roy knows when not to dispute
Disputing everything is not the goal.
In one published case, our AI teammate, Roy, read the chargeback and recommended the opposite: do not dispute this one.
Roy read the structured data, the documents, and the product image together, found that the charge was actually valid, and pointed at the upstream fix so it stops happening again.
Our analysts carry the review, not your team.
Roy prepares the dispute. ROIAI One's own analysts review and release it. That review is selective and exception-based.
Auto-submission is off by default for every reason code, and enabling it for a given reason code is a deliberate change that only ROIAI One's analysts can make, and they can turn it off again.
You can also switch off the auto-submit settings for any of your retailers yourself, which stops automatic filing for that retailer.
When a chargeback needs judgment, our own analysts make the call as the managed quality layer. This is our AI-native Service-as-a-Software model.
Connects to your ERP, with the permissions you grant
Roy connects to your ERP with the permissions your IT team grants: read access for evidence, and write access only where the work requires it.
No data migration, no changes to how your team works. We connect to your systems, ingest historical chargebacks, and Roy starts preparing disputes for review.
The capability is already live in production with an AMTERP customer.
How pricing works
Before we start, we do a mutual ROI analysis with you. We look at your data, calculate the expected recovery or savings, and price accordingly.
No setup fees. No long-term lock-in.