How wholesalers recover money from retailer chargebacks
One AI agent runs the entire dispute pipeline end to end, from the deduction hitting your account to the money coming back. The pipeline is four steps: detect the deduction, pull the evidence, build the dispute packet, submit and recover. Roy runs all four.
Detect the deduction
Roy monitors every retailer deduction as it lands, classifies the reason code, and flags the ones worth disputing. Deductions arrive through the channels they already arrive through today: portal, email, and EDI. Roy automatically imports retailer deductions from those channels.
Roy reviews every deduction, not just the big ones, so no dispute window closes on money you could have recovered. That is how deductions that go undisputed stop being the default outcome.
Pull the evidence
Roy matches each chargeback against your invoices, BOLs, and proof-of-delivery, assembling the documentation that proves the deduction is invalid. It gathers that evidence from your ERP and EDI.
Build the dispute packet
Roy writes the retailer-specific dispute, formatted to that retailer's reason codes and evidence rules, ready for review. It assembles dispute packets and files 24/7.
Submit and recover
Packets are filed to the retailer portal or emailed to the right contact, 24/7 across every retailer, and tracked until the money comes back. Roy tracks the dispute to resolution.
What evidence Roy assembles, and where it comes from
Roy matches each chargeback against your invoices, BOLs, and proof-of-delivery, assembling the documentation that proves the deduction is invalid. The documents are gathered from your own systems, meaning your ERP, your EDI, your email, and retailer portals, using read-only connectors. Nothing is reconstructed and nothing is migrated.
Reading those sources together is what makes the difference. In one published case, Roy read the structured data, the documents, and the product image together. Any one of those sources alone told the wrong story.
Different reason codes carry different evidence standards, including shortage deductions. For the wider landscape of the deduction reasons behind these charges, including routing guides, labeling requirements, and OTIF penalties, see the compliance page.
Roy knows when not to dispute
Roy reviews every deduction, then flags the ones worth disputing. Disputing everything is not the goal.
In one published case, our AI teammate, Roy, read the chargeback and recommended the opposite: do not dispute this one. Roy read the structured data, the documents, and the product image together, found that the charge was actually valid, and pointed at the upstream fix so it stops happening again. You can read the full case.
Most disputes go out on their own. Our analysts handle the exceptions.
Roy drafts and files dispute packets autonomously. Most go straight out. ROI-AI's own analysts review the exceptions that need judgment, and the auto-submitted share keeps growing.
When a chargeback needs judgment, our own analysts make the call as the managed quality layer. To you it stays autonomous, and Roy learns from every decision. This is our AI-native Service-as-a-Software model: the oversight is ours, not yours, and it shrinks as Roy proves out. Weigh in any time you want, but nothing waits on your approval.
Where Roy works: the channels your team already uses
Roy works through the channels your AR team already uses, and runs the disputes end to end. Roy is connected to your ERP, EDI, and email. There is no new software to learn. You interact via email and messaging, and you get recovery updates in Slack or Teams, without switching context.
Connects to your ERP, read-only
Read-only connectors to your ERP and retailer portals. No data migration, no changes to how your team works. We connect to your systems, ingest historical chargebacks, and Roy starts disputing, learning your retailer patterns immediately.
The capability is already live in production with an AMT ERP customer, where chargeback dispute automation is available now to OBS customers and live in production.
Live in weeks
Live in weeks, not months. We start with a discovery call. We look at your data. We identify where revenue is leaking. Then we build or deploy the right agent, custom to your business, live in weeks. We connect to your systems, ingest historical chargebacks, and Roy starts disputing, learning your retailer patterns immediately.
Across the retailers you sell to
Disputing across the retailers you sell to. Roy knows each retailer's portal, reason codes, and evidence rules. Adding a new one takes days, not months.
How pricing works
Usage-based. We show you the ROI before we start. We do not guess at pricing. Before we start, we do a mutual ROI analysis with you. We look at your data, calculate the expected recovery or savings, and price accordingly. No setup fees. No long-term lock-in. If we cannot demonstrate clear ROI for a use case, we will not take it on.