ROIAI One Joins the National Association of Wholesaler-Distributors (NAW)

Wholesale distributors play a critical role in connecting manufacturers, retailers, and customers. However, many distributors are under increasing pressure to protect margins while managing complex retailer requirements, operational challenges, and rising administrative workloads.

NAW supports the wholesale distribution industry through advocacy, education, business intelligence, events, and opportunities for industry leaders to exchange ideas. Its community brings together distributors, thought leaders, solution providers, and innovators committed to strengthening the industry.

We are excited to join this community and support that mission.

Retailer deductions and chargebacks can create significant financial and operational challenges for wholesalers.

Accounts Receivable teams often have to investigate deductions, search for supporting documents, communicate with internal departments, and work across multiple retailer portals. The information needed to resolve a deduction may be spread across finance, operations, warehouses, carriers, emails, and retailer systems.

ROIAI One helps wholesalers automate this work.

Roy, our digital employee, identifies recovery opportunities, gathers supporting documentation, prepares and files disputes across retailer portals, and tracks each claim through resolution. Roy also performs root cause analysis to help companies understand why chargebacks are occurring and what can be done to prevent them from recurring.

The result is better recovery visibility, less manual work for finance teams, and a clearer understanding of the operational issues affecting profitability.

As an NAW Affiliate Member, ROIAI One will have opportunities to connect with distribution executives, participate in industry events, contribute educational resources, and share our experience with the broader wholesale distribution community.

More importantly, membership will allow us to listen and learn.

We want to better understand the challenges distributors are facing, how their finance and operations teams are evolving, and where automation can provide the greatest value. These conversations will help us continue improving Roy and building solutions around the real needs of wholesalers.

We are grateful to the NAW team for welcoming ROIAI One into the association.

We look forward to meeting NAW members, learning from industry leaders, participating in upcoming events, and contributing useful insights about deductions, chargebacks, revenue recovery, and operational automation.

This is an exciting step for ROIAI One, and we are proud to become part of a community working to build a stronger future for wholesale distribution.

To learn more about NAW, visit www.naw.org.