Knowing when not to dispute
How Roy read one Kohl's chargeback across the data, the documents, and the image, and found the fight was not worth having.
A chargeback notice landed that looked like the easiest win on the board. Barely three lines: a PO number, a reason code reading "units checked for an incorrect retail price," and a compliance penalty.
We pulled the product, and it was marked $7.99. Kohl's had charged us over a $9.99 retail. The story wrote itself: the item is clearly $7.99, so Kohl's is working off the wrong number. Point out the discrepancy, the penalty reverses. Vendors clear these every day.
Roy read it differently.
See exactly what Roy found, how the EDI 850 and the physical sticker disagreed, and why the smartest move was not to dispute. Add your details and we will send the full case study to your email.
- The complete read across data, documents, and image
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